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Solutions
Spotlight
Tips to get the most out of
your courier service
As part of our ISO requirements and our
quest to serve our clients better, we've implemented a Late
Delivery Tracking and Report System. This system helps up keep
on top of our deliveries and helps you, our clients, to remain
in control of your deliveries.
Our courier software allows us to "tag"
our orders with specific codes/words enabling us to
perform searches whereby we can then filter the orders
out for analysis purposes. There are five codes associated
with The Late Delivery Tracking & Report System that
we use for analysis and improvement.
Orders are tagged with the code
*GRC (grace) when the delivery is completed within a few
minutes of the original due time. As all clocks are'nt
synchronized a delivery within a few minutes of due time will
be considered delivered on time but tagged *GRC for grace. Any
orders that have a specific due time (tenders, urgent
meetings, flight departures, etc.) has to be noted in the
comments section of the order when processing so that every
effort will be made to assure the original due time is met. No
data has been tabulated as yet for GRC
orders.
Orders are tagged *TAO (time adjusted order)
when a delivery has been delayed by more than ten minutes by
unexpected circumstances. Traffic, construction, driver
errors, delays in other pick ups are examples of this. A
call will be made to our client and/or consignee informing
them of the circumstances and making other arrngements for the
delivery if necessary. Our goal is to keep TAO's to under 3%
of all orders and it is usually around 2.5%
Orders are tagged *TCO (time changed
order) when there are factors beyond our control that have
delayed a delivery, but clients are already aware of the
circumstances. These factors include rush hour traffic, snow
storms, etc. Calls are made automatically if a specific
deadline has been requested or the delivery will be past 5:00
pm (closing time for most businesses). Our goal is to keep
TCO's to under 4%, but these factors are usually out of our
control, and our average monthly TCO's
is around 3.5%.
Orders are tagged *DLO (delivery late order)
if a delivery is later than 10 minutes and a call has not been
made to our client or consignee informing them of the delay.
Our goal is less than 1% for DLO's and it is usually around
0.6%.
Orders are tagged *WTI (waiting time
included) when there are delays in the pick up or delivery of
that order due to the order not being ready, loading/unloading
times, ferries (Centre Island deliveries), fire drills, etc.
The time of delay will be added to the original due time or
the original ready time will be adjusted to when actually
ready. A call will be made to the client informing them of the
delay and circumstances. No data have been tabulated at this
point for WTI orders.
Our overall goal is to keep our On Time
Deliveries to better than 99% and to meet all original due
times to better than
92%. |
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Did You
Know?
· A million
dollars worth of $100 bills weighs 22 pounds
· It
will take a person more than 400 years to watch all the videos
on YouTube.
· Half the world's population is
under 25 years of age
· The sentence "The quick
brown fox jumps over the lazy dog" uses every letter of the
alphabet.
· The hundred billionth crayon made by
Crayola was Periwinkle
Blue.
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| Dear
Subscriber,
Every
month Disher Courier wants to let you know what we're
doing, what we're talking about and share some good news
about the people of the Greater Toronto Area. We
hope you enjoy our words and hopefully learn something
new!
Best
Regards,
The
Disher Team
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Delivering
Peace of Mind
 H&B is an extension of your
service and we represent your company. Always
professional and courteous we give you peace of mind,
with no surprises. We can handle most of your
delivery needs, from urgent to overnight, next flight
out to LTL, or out of town to local deliveries.
H&B has a vast network of agents which increases our
flexibility and ability to improvise when
necessary. Convenience is a huge factor for most
people and with our online services like web order
processing, real time tracking and invoice reviews you
will be hard pressed to find another company in any
industry that is as convenient and easy to work with as
we are.
We are your solution for
reliability. Our customer service is always
priority and we follow up and follow through, not only
delivering your package...but delivering peace of mind
as well. Do you have a time sensitive delivery
that needs to be made? We always have you covered
because we are always on the clock; 24 hours a day - 365
days a year. H&B Disher Courier is
multi-dimensional with a network of delivery
professionals across Canada designed to meet the needs
of companies operating in a fast-paced business
atmosphere, offering a door-to-door signature
service.
Understanding our client's overall
shipping needs allows us to make decisions and solutions
that will help their business. Having a parcel sit in a
mail room is not good even though it has been delivered
on time. Delivery notification and confirmation gives
our clients security that their deliveries are in the
right hands at the right time. Experience the advantages
our clients have come to expect.
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We
Deliver Peace of Mind! Call us at 1-800-463-1035 to
schedule your courier service
today.
Broker/Employee
of the Month:
At 30, Amanda Strathdee
is a smart cookie, cute (I can say that because she
is my cousin) and while she looks like a push
over she is as tough as they come. Amanda
has a beautiful daughter, Noelle, and as a
single mother she's had her fair share of bumps in
the road. If I've learned anything about her
in the past couple of years it is to not bet
against her.
The key to Amanda's success,
as one of our best drivers, is her higher than average
intelligence and most importantly is her ability to
remain focused at all times. The toughest part of being
a courier is that you tend to carry out the
same types of tasks and deliveries over
and over again; however you must remain
focused to prevent yourself form getting lulled into
that false sense of security. We all know how
stressful rush hour traffic can be. Try having to
perform your job in rush hour while remaining focused on
your tasks.
At any given time you can
expect a curve ball to be thrown at you. If you cut
corners and make assumptions or don't double check your
work it will catch up to you. Amanda is proud of her
abilities and she strives to make sure not to leave
herself open to mistakes. I'm sure she prides herself
when she catches a note that her dispatchers have missed
and she is being sent at 10:00 for a 12:00 pick up, or
to pick up a 4'x8' skid to throw in the back of her car
(she even double checks her
dispatchers).
Amanda is also a hustler. She
is very aware of her due times and uses all her
resources to make sure that they are met. When Amanda is
in charge of your delivery you know you have someone
that cares and that you have one of the best couriers
not only at Disher but in the GTA. Congratulations
Amanda, you are the Broker of the Month for September.
Keep up the great
work! |
A Brief History of
Halloween
Halloween, Samhain, and All Allows Eve essentially
define the very same day, October 31st. Aside from the
spooky stories and commercialization of this holiday,
there are several things about this date that few
individuals actually know.
Halloween history begins
in the British Isles in ancient times. The Celts and
Celtic priests, the Druids, called this day Samhain and,
on Pagan calendars, it marked the end of the year.
It was on the eve of this day that the Druids would
honor Samhain, who was the Pagan God of death. The Celts
believed that, by wearing costumes, they could scare off
the spirits of the dead that they believed would rise on
this night.
When the Romans gained control, they
began honoring their Roman goddess, Pomona; believing
that she would bless them with abundant gardens and
fruits. This is why apples, or bobbing for them, are
often a part of the Halloween tradition, as apples were
a sacred fruit during this time. The Halloween colors,
orange and black, are associated with the holiday
because they represent the harvest and death,
respectively.
Christianity's rise brought additional
changes. For instance, the Christian holiday, All Saints
Day, was celebrated on the first of November. The
evening prior was known as All Allows Eve, which is how
October 31st earned the name Halloween. Yet, the Pagans,
most of Scottish and Irish descent, continued their
religious beliefs despite being introduced to
Christianity. When they came to the U.S. as immigrants,
the holiday traditions came with them. The first
recorded observation of Halloween in the U.S. occurred
in 1921, in Anoka, MN. Today, Halloween has climbed to
second place in terms of commercial popularity.
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Tantalizing Toronto: Flourishing with
Festivals
 The city of
Toronto can be best described as an ever changing
melting pot of festivity. Should you be in or near the
Toronto area, it is highly advised that you at least
take a glance at one of the many festivals that this
bustling city has to offer. Though you can always find
last minute things to do by visiting Toronto's
attractions guide at www.toronto.ca, or at various other
sites, there are some upcoming events that we feel you
really shouldn't miss!
For example, the
International Festival of Authors is going on its 29th
year. Occurring in late October, this festival
celebrates the achievements of the literary world and
allows festival goers a chance to mingle with some of
the most influential writers of our time. The event is
often held at Harbourfront Centre, though the actual
location should be confirmed, and the events are
stretched across a ten day period.
Individuals interested in contemporary art
may be more inclined to pay the Toronto International
Art Fair a visit. It's usually held at the Metro Toronto
Convention Centre for four days in October through Early
November.
The Canadian Aboriginal Festival
is one of the largest in North America. Usually held at
Rogers Centre during the middle of November, the event
lasts for 3 days and features powwows, music, films and
fashion.
Of course, the Santa Claus Parade
brings all of the children to University Avenue and
Bloor Streets. You can watch as Santa rides his sleigh
through the center of the city, among colorful floats,
and boisterous marching bands. This is an event that has
continued over more than 100 years. You can expect it to
be crowded as the parade commonly brings over 500,000 in
attendance.
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