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Newsletter February 2008

Disher Courier Newsletter
Your Courier Source  February, 2008 
In This Issue
Did You Know?
7 Steps to Customer Satisfaction
Unusual Needs? We Can Help!
  • More than 100 billion crayons have been produced so far. Their first box of Crayola crayons were sold for a nickel in 1903.  Over 5 billion crayons are produced each year.
  • Half the world's population earns about 5% of the world's wealth.
  • The Bible, the world's best-selling book, is also the world's most shoplifted book.  About 50 Bibles are sold every minute.
  • Chevy Chase was a battle that took place on the english-Scottish border in 1388.
  • There are 92 known cases of nuclear bombs lost at sea

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Dear Subscriber,
Every month Disher Courier wants to let you know what we're doing, what we're talking about and share some good news about people of the Greater Toronto Area.  We hope you enjoy our words and hopefully learn something new!
Best Regards,
The Disher Team
customer satisfation
Customer Satisfaction in 7 Steps

By Adrian Thompson


It's a well known fact that no business can exist without customers. Because it's critical that you form a close working relationship with your client, customer service is of vital importance. What follows are a selection of tips that will make your clients feel valued, wanted and loved.


  1. Encourage Face-to-Face Dealings
  2. Respond to Messages Promptly & Keep your Clients Informed
  3. Be Friendly and Approachable
  4. Have a Clearly-Defined Customer Service Policy
  5. Attention to Detail
  6. Anticipate your Client's Needs & Go Out of your Way to Help Them Out
  7. Honor Your Promises

Customer service, like any aspect of business, is a practiced art that takes time and effort to master. All you need to do to achieve this is to stop and switch roles with the customer. What would you want from your business if you were the client? How would you want to be treated? Treat your customers like your friends and they'll always come back.


To read this article in its entirety, please visit Sitepoint.

Unusual Needs?  We can help!!
Don't forget we've always offered our services to you  Any Day, Any Time, Any Where.  That's right, we operate 24 hour days, 7 day weeks and every day of the year.  With cars, wagons, vans, 5 Tonnes, and LTL, we are well positioned to deliver your packages anywhere in the GTA with our 6 levels of service, or direct using our Next Flight Available service.

Whatever your delivery needs are, ask.  Our goal is to make you look good so you can keep your customers happy

toronto habourfrontA Philanthrophic Mandate

Located on Toronto's charming waterfront, Harbourfront Centre is an innovative, non-profit cultural organization that hosts events and activities that enliven, educate and entertain a diverse public. Since its inception, the centre has been introducing Toronto audiences to artists and art forms that would not normally be seen in commercial venues. It has explored new and bold frontiers in the arts and creative expression. Indeed, its vision is clear and its mission is both patriotic and philanthropic. On the one hand, the Harbourfront Centre looks to inspire people through the magic of creative spirit, and provide a home for the culture of our time. On the other hand, the Centre seeks to nurture new forms of expression, stimulate the interchange between Canada and the world, and provide an accessible milieu for the public to experience the marvel of imagination.

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