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Newsletter October 2009

Disher Courier Newsletter
Your Courier Source  October 2009 
In This Issue
Did You Know?
Direct Drive Deliveries from Disher Courier
Teachers Teaching Parents
Six Toronto Events

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Solutions Spotlight
Tips to get the most out of your courier service
As part of our ISO requirements and our quest to serve our clients better, we've implemented a Late Delivery Tracking and Report System. This system helps up keep on top of our deliveries and helps you, our clients, to remain in control of your deliveries.
Our courier software allows us to "tag" our orders with specific codes/words enabling us to perform searches whereby we can then filter the orders out for analysis purposes. There are five codes associated with The Late Delivery Tracking & Report System that we use for analysis and improvement.
Orders are tagged with the code *GRC (grace) when the delivery is completed within a few minutes of the original due time. As all clocks are'nt synchronized a delivery within a few minutes of due time will be considered delivered on time but tagged *GRC for grace. Any orders that have a specific due time (tenders, urgent meetings, flight departures, etc.) has to be noted in the comments section of the order when processing so that every effort will be made to assure the original due time is met. No data has been tabulated as yet for GRC orders.
Orders are tagged *TAO (time adjusted order) when a delivery has been delayed by more than ten minutes by unexpected circumstances. Traffic, construction, driver errors, delays in other pick ups are examples of this. A call will be made to our client and/or consignee informing them of the circumstances and making other arrngements for the delivery if necessary. Our goal is to keep TAO's to under 3% of all orders and it is usually around 2.5%
Orders are tagged *TCO (time changed order) when there are factors beyond our control that have delayed a delivery, but clients are already aware of the circumstances. These factors include rush hour traffic, snow storms, etc. Calls are made automatically if a specific deadline has been requested or the delivery will be past 5:00 pm (closing time for most businesses). Our goal is to keep TCO's to under 4%, but these factors are usually out of our control, and our average monthly TCO's is around 3.5%.
Orders are tagged *DLO (delivery late order) if a delivery is later than 10 minutes and a call has not been made to our client or consignee informing them of the delay. Our goal is less than 1% for DLO's and it is usually around 0.6%.
Orders are tagged *WTI (waiting time included) when there are delays in the pick up or delivery of that order due to the order not being ready, loading/unloading times, ferries (Centre Island deliveries), fire drills, etc. The time of delay will be added to the original due time or the original ready time will be adjusted to when actually ready. A call will be made to the client informing them of the delay and circumstances. No data have been tabulated at this point for WTI orders.
Our overall goal is to keep our On Time Deliveries to better than 99% and to meet all original due times to better than 92%.

Did You Know?

· A million dollars worth of $100 bills weighs 22 pounds
· It will take a person more than 400 years to watch all the videos on YouTube.
· Half the world's population is under 25 years of age
· The sentence "The quick brown fox jumps over the lazy dog" uses every letter of the alphabet.
· The hundred billionth crayon made by Crayola was Periwinkle Blue.

Dear Subscriber,
Every month Disher Courier wants to let you know what we're doing, what we're talking about and share some good news about the people of the Greater Toronto Area.  We hope you enjoy our words and hopefully learn something new!
Best Regards,
The Disher Team
Delivering Peace of Mind
VanH&B is an extension of your service and we represent your company.  Always professional and courteous we give you peace of mind, with no surprises.  We can handle most of your delivery needs, from urgent to overnight, next flight out to LTL, or out of town to local deliveries.  H&B has a vast network of agents which increases our flexibility and ability to improvise when necessary.  Convenience is a huge factor for most people and with our online services like web order processing, real time tracking and invoice reviews you will be hard pressed to find another company in any industry that is as convenient and easy to work with as we are. 
We are your solution for reliability.  Our customer service is always priority and we follow up and follow through, not only delivering your package...but delivering peace of mind as well.  Do you have a time sensitive delivery that needs to be made?  We always have you covered because we are always on the clock; 24 hours a day - 365 days a year.  H&B Disher Courier is multi-dimensional with a network of delivery professionals across Canada designed to meet the needs of companies operating in a fast-paced business atmosphere, offering a door-to-door signature service.
Understanding our client's overall shipping needs allows us to make decisions and solutions that will help their business. Having a parcel sit in a mail room is not good even though it has been delivered on time. Delivery notification and confirmation gives our clients security that their deliveries are in the right hands at the right time. Experience the advantages our clients have come to expect.

We Deliver Peace of Mind! Call us at 1-800-463-1035 to schedule your courier service today.

Broker/Employee of the Month:
At 30, Amanda Strathdee is a smart cookie, cute (I can say that because she is my cousin) and while she looks like a push over she is as tough as they come. Amanda has a beautiful daughter, Noelle, and as a single mother she's had her fair share of bumps in the road.  If I've learned anything about her in the past couple of years it is to not bet against her.
The key to Amanda's success, as one of our best drivers, is her higher than average intelligence and most importantly is her ability to remain focused at all times. The toughest part of being a courier is that you tend to carry out the same types of tasks and deliveries over and over again; however you must remain focused to prevent yourself form getting lulled into that false sense of security. We all know how stressful rush hour traffic can be. Try having to perform your job in rush hour while remaining focused on your tasks.
At any given time you can expect a curve ball to be thrown at you. If you cut corners and make assumptions or don't double check your work it will catch up to you. Amanda is proud of her abilities and she strives to make sure not to leave herself open to mistakes. I'm sure she prides herself when she catches a note that her dispatchers have missed and she is being sent at 10:00 for a 12:00 pick up, or to pick up a 4'x8' skid to throw in the back of her car (she even double checks her dispatchers).
Amanda is also a hustler. She is very aware of her due times and uses all her resources to make sure that they are met. When Amanda is in charge of your delivery you know you have someone that cares and that you have one of the best couriers not only at Disher but in the GTA. Congratulations Amanda, you are the Broker of the Month for September. Keep up the great work!

A Brief History of Halloween

Halloween, Samhain, and All Allows Eve essentially define the very same day, October 31st. Aside from the spooky stories and commercialization of this holiday, there are several things about this date that few individuals actually know.
Halloween history begins in the British Isles in ancient times. The Celts and Celtic priests, the Druids, called this day Samhain and, on Pagan calendars, it marked the end of the year.  It was on the eve of this day that the Druids would honor Samhain, who was the Pagan God of death. The Celts believed that, by wearing costumes, they could scare off the spirits of the dead that they believed would rise on this night.
When the Romans gained control, they began honoring their Roman goddess, Pomona; believing that she would bless them with abundant gardens and fruits. This is why apples, or bobbing for them, are often a part of the Halloween tradition, as apples were a sacred fruit during this time. The Halloween colors, orange and black, are associated with the holiday because they represent the harvest and death, respectively.
Christianity's rise brought additional changes. For instance, the Christian holiday, All Saints Day, was celebrated on the first of November. The evening prior was known as All Allows Eve, which is how October 31st earned the name Halloween. Yet, the Pagans, most of Scottish and Irish descent, continued their religious beliefs despite being introduced to Christianity. When they came to the U.S. as immigrants, the holiday traditions came with them. The first recorded observation of Halloween in the U.S. occurred in 1921, in Anoka, MN. Today, Halloween has climbed to second place in terms of commercial popularity.

Tantalizing Toronto: Flourishing with Festivals

The city of Toronto can be best described as an ever changing melting pot of festivity. Should you be in or near the Toronto area, it is highly advised that you at least take a glance at one of the many festivals that this bustling city has to offer. Though you can always find last minute things to do by visiting Toronto's attractions guide at, or at various other sites, there are some upcoming events that we feel you really shouldn't miss!
For example, the International Festival of Authors is going on its 29th year. Occurring in late October, this festival celebrates the achievements of the literary world and allows festival goers a chance to mingle with some of the most influential writers of our time. The event is often held at Harbourfront Centre, though the actual location should be confirmed, and the events are stretched across a ten day period.
Individuals interested in contemporary art may be more inclined to pay the Toronto International Art Fair a visit. It's usually held at the Metro Toronto Convention Centre for four days in October through Early November.
The Canadian Aboriginal Festival is one of the largest in North America. Usually held at Rogers Centre during the middle of November, the event lasts for 3 days and features powwows, music, films and fashion.
Of course, the Santa Claus Parade brings all of the children to University Avenue and Bloor Streets. You can watch as Santa rides his sleigh through the center of the city, among colorful floats, and boisterous marching bands. This is an event that has continued over more than 100 years. You can expect it to be crowded as the parade commonly brings over 500,000 in attendance.
Don't forget about the Disher Courier Online Order Entry System.  You can:
  • Place Orders Online
  • Download your Invoice
  • Track Your Package
  • Manage your Account Online
  • Get Electronic PODs (Proof of Deliveries) in your email
  • Email your customers' PODs automatically
Call us today for your online demo and free account set up.

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H&B Disher Courier
70 Turtlecreek Blvd.
Ontario, L6W 3Y1
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H&B Disher Courier:
"We Deliver Peace of Mind"